Privacy Policy

Introduction

Wellfa is brand of Advanced Enzyme Technologies Limited which is a research driven company with global leadership in manufacturing of enzymes and probiotics. We are the largest Indian enzyme company engaged in the research and development, manufacturing and marketing of 400+ proprietary products developed from over 65 indigenous enzymes & probiotics.

Through our website WELLFA.COM we provide certain products to users of our said site either by ourselves and/ or through our authorized distributor(s).

While using our services through our site, users may have to share some information with us. We understand the importance of maintaining privacy and thus abide by the highest standards for securing customer information privacy.

This Privacy Policy distinctly informs our users about the type of information we collect from our users, the reason for collecting such information, how we intend on using such information and the choices available to our customers regarding our use of such information. We will not use or share your information with anyone except as described in this Privacy Policy.

Please read our Policy carefully to understand how we treat the information provided by you. By using our services, you are agreeing to the collection, use, disclosure, retention and protection of your Personal Information as provided in this Policy. However, if you do not consent to any of the terms enumerated in this Policy, you may choose not to use our services and website. However, please be aware that if you do not allow us to collect the Personal Information as enumerated in this Policy, we may not be able to provide you with certain services.

You agree and acknowledge that our site should be used in good faith for bonafide purposes.

Section 1 – What information we collect?

For advanced efficiency in our services, we may require you to provide us with certain personally identifiable information such as Name, Email ID, Contact details, Postal address, Debit or Credit card details, payment or associated account information, your computer’s internet protocol (IP address) and demographic data. Your preferences and the choices that you make while using our services may also be noted and used by us. Certain information may automatically get collected about your device like information about your web browser and some of the cookies that are installed on your device.

The information that we seek will be retained by us and used as described in this Privacy Policy.

Section 2 – How do we use your information?

•For registering you as a user

•Verifying your identity

•Enabling and servicing your purchases

•Improving, developing, maintaining, operating our services

•Communicating with you and sending you various communications including by email, messaging, etc.

•Monitor and analyze trends and usage

•Contextualize your experience

•Processing and responding to your queries

•Processing and / or receiving payments

•Sending you information about special features

•Contacting you for promotional purposes

•Providing you with customer support

•Allowing you to participate in interactive features offered through our services

•Enforcing our terms and conditions and / or to comply with legal requirements

•For any other purpose, with your consent

Section 3 – Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for the reasons mentioned in this Privacy Policy.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

You may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at care@wellfa.com or mailing us at: 5th Floor, ‘A’ Wing, Sun Magnetica, LIC Service Road, Louis Wadi, Thane (W) - 400 604, India.

Section 4 – Disclosure

We may disclose your personal information if we are required by law and / or any Court or Tribunal to do so and / or if you violate our Terms of Service.

Section 5 – With whom we share this information?

•With business partners

•With affiliates

•With third parties such as authorized distributors, vendors, website hosting services, etc.

•With Government Authorities, Courts and / or Tribunals as may be required

Section 6 – Payments

We use BillDesk / PhonePe for processing payments. BillDesk / PhonePe does not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read the terms and conditions of BillDesk / PhonePe at https://www.billdesk.com/ and https://www.phonepe.com/

Section 7 – Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, please note that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 8 – How long we retain your information?

We shall retain the personal information provided by you for only as long as it is necessary for the purposes set out in this Policy, for as long as your account is active or as needed to provide the services to you and / or as may be required to be retained under applicable laws, whichever is later.

However, we shall not be liable for the non-deletion of certain data within a specific time frame due to technological constraints.

Section 9 – Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

We strictly adhere to high standards to ensure that your personal information is kept secure. We endeavor to keep your personal information up-to-date and accurate in the best possible manner as it may be necessary for the purpose for which it was collected, used, retained and disclosed. We highly value the significance of your personal information shared with us and have thus, (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.

However, we shall not be liable to any user for any loss, damage (whether direct, indirect, consequential or incidental) or harm caused to the user due to the unauthorized access or misuse of the personal information by any third party and not arising out of any act of our company.

Section 10 – Cookies

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

Section 11 – Age of Consent

By using this site, you represent that you are at least the age of majority or more in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

If we have mistakenly collected such personal information from a child, we shall have the same deleted immediately when brought to our notice.

Section 12 – Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 13 – Rectification or erasure of information

You are entitled to contact us at care@wellfa.com to request for rectification of the personal information collected by us and / or for erasure of your personal information.

Notwithstanding the above provisions, any decision by you to opt-out, rectify or erase information from our records or withdraw your consent shall not in any manner whatsoever affect and / or make illegal the processing of your information done prior to the communication of your afore-said decision to us. Further, if any information is required to be retained under any applicable law or order of any Court / Tribunal, the said information including Personal Information may be retained by us for the stipulated period.

Section 14 – Authorized Distributor 

MEDIHUB DISTRIBUTOR.

CREAMSON DREAM CITY H.NO.813, SHOP NO.8 GROUND FLOOR, AGAR TAKLI ROAD, OPP FAME CINEMA, NASHIK, Nashik, Maharashtra, 422006.

Contact Person: Mr Pushkar Pagar

Mobile: 9145557772

GST NO:27CUSPP0115K1ZA 

Section 15– Question and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information contact our Privacy Officer at care@wellfa.com or medihub20@gmail.com via email.